Frequently Asked Questions
Q.Why choose Jump Around Inflatables for any special event ?
A.Jump Around Inflatables is the one and only premier party rental entertainment company in Rockland. We have produced some of the best fun in Clarence-Rockland and surrounding areas!
We also take great pride in delivering clean and safe rentals. Each unit is cleaned and sanitized after every rental to guarantee your safety and satisfaction, and we follow the strict safety guidelines to insure our client's safety as priority #1
We specialize in bringing your event to the next level of excitement
When renting an inflatable, it is important to choose someone you can trust. We are fully licensed and insured.
And as a proud members of Clarence-Rockland, we offer free delivery and install to our community.
Trust the experts at Jump Around Inflatables to bring your spcial events to the next level of fun.
Q.What is a private party ?
A.A private party is an event held on your residential private property that is only open to your friends and family.
If you are renting a community hall for your private event, please call our office for further assistance 613-806-3558
Q.What is considered a corporate event ?
A.A corporate event is held on your private property with only your friends, family, employees and their family that can have access to your party.
If you would like to invite your clients, please call our office as it is then considered a public event that requires different rules and regulations. 613-806-3558
Q.What is considered a public event ?
A.A public event takes place anywhere open to the public, for example: Public parks, schools, recreation centers, arenas, parking lots, churches, etc.
It is very important that we follow TSSA rules and regulations (Technical Standards and Security Authority)
To further assist you on your public event, please call or email our office. 613-806-3558 or jumparoundcanada@gmail.com
Q.Does the price include set up and delivery?
A.Delivery is free in Rockland, please check out our price list for deliveries to surrounding areas. Set up is always included in the delivery fee. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive early and finish install before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.
Q.We've rented some really dirty bouncy castles from other companies in the past. Are they always that dirty?
A.Absolutely not ! We take pride in our work and our clients reviews show that our units are always very clean upon arrival and we also do a wipe down after we set up.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the bouncy castle the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.Cash, e-transfers or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.We do require a Minimum Payment up front upon checkout that is not refundable, but will be credited toward the full balance. If you cancel within the 7 days prior to the event, we will retain that Minimum Payment in a Raincheck, good for one full year toward a future event. If you cancel before the 7 days leading up to the Event, your full balance can be refunded or placed in a Raincheck, whichever you prefer. The same applies for rain on the forecast.
Q.Do you require a deposit?
A.Yes all orders require a $50.00 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the jumps?
A.Most of our units (all of our character units for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each unit (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Units need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the unit. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Q.What about the big units? Any special requirements?
A.Check the requirements listed with each unit. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q.Can i rent an inflatable during winter season ?
A.We do not install inflatables outside during winter season, using an inflatable outdoors during cold weather exposes it to serious damage causing injury. But we are more then happy to serve your special event at an indoor venue during winter season.